Perspective

The question isn’t whether to use AI. It’s whether you use it in ways that build trust or destroy it. Gen Z’s skepticism provides the answer — and it’s not going away.

As budget pressures, staffing challenges and rising customer expectations continue converging, organizations are placing greater value on one often-overlooked capability: reliability.

There’s nothing wrong with a strong troubleshooting mindset and root cause analysis process. But keep in mind, there are other ways to solve problems.

The success of any company rests firmly with its management. That responsibility brings with it a need to hire people who have the skills and personalities you need to build a winning team and to drive your company’s revenues.

The convergence of AI innovation, the realities of managing global travel programs and shifting hotel distribution models are shaping the next era for business travel — yet, key gaps remain, including limited AI adoption, fragmented data and inconsistent traveler experiences across global markets toward fully realizing the industry’s vision of the “Perfect Business Trip.”

NotebookLM is different because it only answers from what you give it. Your programs become the database. Your standards become the baseline. The AI doesn’t replace your expertise — it runs on it.

SITE, the Society for Incentive Travel Excellence, and Maritz released headline findings from “Investigating the Power of Incentive Travel Across Generations,” a major SITE and Maritz collaboration. The study is the most current and comprehensive research into how Boomers, Gen X, Millennials and Gen Z respond to incentive travel, reward and recognition.

The biggest change with ensuite meetings is not necessarily the format, but the intention behind it. There has been a move away from trying to maximize the number of meetings in a day and a shift toward creating more meaningful interactions.

Leadership doesn’t test you on the easy days. It tests you when your authority is challenged, your patience wears thin and your energy is drained by employees who argue every decision just for sport.

These are the five situations I hear about most from corporate meeting planners — the ones that eat your Tuesdays alive. Each one has a fix you can use before lunch.