United Airlines Now Asking Passengers To Complete Health Self-Assessment
June 11, 2020
Prioritizing your well-being
We’re adjusting certain parts of the travel experience to address your health and safety by:
- Adding a step to the check-in process that requires you to acknowledge you don’t have symptoms for COVID-19 and agree to follow our policies.
- Introducing an “all-in-one” snack bag that includes a wrapped sanitizer wipe, 8.5-ounce bottled water, stroopwafel and package of pretzels. For domestic flights between 1 hour and 2 hours and 20 minutes, you’ll received this snack bag if you’re in a premium cabin. For domestic flights that are 2 hours and 20 minutes or longer, we’ll offer this snack bag to everyone on board.
- Boarding fewer customers at a time and boarding back to front by rows after pre-boarding.
- Adjusting advance seat selection to avoid seating you next to other travelers, depending on aircraft configuration and cabin. For regularly scheduled flights that are expected to be fairly full, we’ll let you change your flight with no change fee or receive a travel credit for your trip. We’ll do our best to contact you about 24 hours before your departure time so you can decide before you arrive at the airport.
- Requiring all United travelers, flight attendants and employees on board to wear face coverings.
- Minimizing contact between our agents and customers by creating a 6-foot rule at ticket counters.
- Providing pillows and blankets upon request on international flights out of our hub airports.
Innovating for a healthier tomorrow
We’re the only U.S. airline with a full-time, on-site medical director, who’s been providing guidance throughout the coronavirus outbreak. With their expertise, we’ll keep working to develop ways to create the safest travel journey in a rapidly changing world. Some examples include:
- Using Clorox Total 360 Electrostatic Sprayers to disinfect gate areas at the airport.
- Rolling out a touchless check-in process at select airports.
- Developing tools to reduce the touchpoints throughout your travel experience.
- Implementing temperature checks for employees at our hub airports.
- Testing UV sanitation deployed by drones and hand-held wands, as well as an antimicrobial shield, for airport and aircraft surfaces.
- Testing artificial intelligence that can assist with temperature screenings and crowd detection.