Dear Valued Guests,
Earlier this month, we announced Atlantis’ phased reopening beginning July 7. We made this decision knowing we are well prepared, our team members are extremely professional, and we would be able to ensure the health, safety, and well-being of every guest and team member that walks through our doors. We thank you for the overwhelming response from our loyal guests.
Since we made that decision, the COVID-19 virus shifted from a steady decline to a recent surge in many of our key markets. From the start of the pandemic, we have taken the lead in being vigilant in following the guidance and direction shared by The Bahamas Ministry of Health, the Centers for Disease Control, and the World Health Organization. It is our responsibility as stakeholders in the community, and to our guests, team members, and partners alike, to continue our vigilance. For these reasons and out of an abundance of caution, Atlantis Paradise Island has moved its reopening date to July 30.
We want to alleviate any worry you might have about your upcoming reservation. Our dedicated team of reservation agents will be reaching out to assist with rebooking your planned vacation, issuing a refund, or providing you with a stay credit.
If we are not able to reach you before your planned stay, rest assured, we will honor the value of your trip, and your reservation automatically becomes an unused Stay Credit valid for 18-months. Please see our updated travel policy on our website at AtlantisBahamas.com/travel-updates.
You may also call 1.800.ATLANTIS or email firstname.lastname@example.org for reservation changes.
None of the decisions made these last months have been easy ones. However, they all have been guided by our core values of integrity, passion, commitment, and courage. Continued vigilance, determination, and strength will keep us moving forward and healthy together. We apologize for your disappointment and any inconvenience this has caused you and your family.
We look forward to welcoming you back to Atlantis soon.
Stay healthy, stay well.
President and Managing Director