Drury Hotels Earns Record-Breaking 18th J.D. Power Award

Drury Hotels Company, LLC, a leading, service-oriented hospitality company with more than 150 hotels in 26 states, has received another record-breaking achievement for guest satisfaction. For the 18th time, Drury Hotels was ranked “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains” in the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) StudySM – a record in the study’s travel and hospitality category.

“It is an honor every time guests choose to stay with Drury, and this distinction reinforces our commitment to award-winning service, value, and consistent offerings,” said Chuck Drury, President and CEO of Drury Hotels. “This recognition is a testament to the outstanding efforts of more than 6,000 Drury team members, who consistently go above and beyond to ensure our guests are welcomed and cared for with genuine hospitality.”

J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study, now in its 28th year, measures overall hotel guest satisfaction based on performance in six factors. Drury Hotels swept all six factors: communications and connectivity, food and beverage, guest room, hotel facility, staff service, and value for price. The study benchmarked the performance of 103 brands across nine hotel segments and was based on responses from 39,468 branded hotel guests for stays between May 2023 and May 2024.

Drury Hotels continues its expansion with the recent opening of new hotels in Orlando, Fla.; Tallahassee, Fla.; Savannah, Ga.; and Arlington, Texas; and five additional hotels slated to open before the end of 2025. Family-owned and operated since 1973, Drury Hotels has been known for providing guests with a variety of amenities. In 2003, they were among the first in the hotel industry to offer free hot breakfast to their guests, and in 2010, Drury introduced their signature 5:30 Kickback®, offering free dinnertime snacks and cold beverages. As a recent enhancement for guests, Drury Hotels introduced The Kitchen + Bar, a late-night dining and beverage option at 24 locations, with plans to add six more by the end of 2024.

“Drury Hotels ranks highest in the Upper Midscale hotel segment because guests continue to respond positively to their stay experiences,” said Andrea Stokes, hospitality practice lead at J.D. Power. “J.D. Power surveys tens of thousands of hotel guests each year, and for 18 of the past 19 years, Drury Hotels has led this segment for overall guest satisfaction.”

The J.D. Power press release, which includes rankings for all hotels, can be found here.

For more information,  visit druryhotels.com

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