Flyers crave a better, more efficient air travel system and are willing to pay a little bit extra to get it, survey results released Wednesday by the U.S. Travel Association conclusively show.
Although travelers remain frustrated by ticket add-ons from which they derive little benefit, such as bag and change fees, six out of 10 travelers would welcome user fees dedicated to improving efficiency and choice.
More than seven in 10 travelers, meanwhile, feel that current air travel options are inadequate.
“Because travel consumers are very astute, we’re not at all surprised to learn that they are willing to pay for something that provides them with a tangible benefit,” said U.S. Travel Association President and CEO Roger Dow. “Air passengers aren’t thrilled about ancillary fees, which disappear into the airlines’ pockets, or federal taxes, which disappear into Washington’s pockets. But if you show them a local user fee that is tightly structured to invest in our outdated and overburdened infrastructure, they understand the difference and strongly support it.
“Fortuitously, there is an existing funding mechanism for fixing our beleaguered airports that speaks perfectly to flyers’ preferences — the Passenger Facility Charge (PFC), a local user fee paid only by users of specific airports,” Dow continued. “The trouble is, it hasn’t been indexed for inflation in a decade and a half, while our air travel infrastructure falls further behind the rest of the world. It’s time for airlines, cities, Washington politicians and the traveling public to recognize that the PFC is the answer to a host of air travel problems, and summon the will to update it for the 21st century.”
Dow said that the traveler survey results add up to an overarching theme: concern over a lack of competition among airlines.
He pointed to survey results showing huge majorities of travelers feeling underserved by the number of carriers in their market, and opposing the rollback of “Open Skies” aviation agreements that allow foreign carriers to compete in the U.S. market and vice versa.
Dow noted that just four U.S. airlines now carry 85 percent of U.S. passenger traffic — the result of the industry’s radical consolidation of the last several years.
A ready solution, Dow said, would be expanding terminal space or allowing airports to purchase back unused slots and gates — exactly the type of enterprise the PFC is designed to fund.
“Looking at the Big Three airlines’ push to break Open Skies agreements, coupled with their vehement opposition to infrastructure investments through the PFC, it is difficult to reach any conclusion other than they are deathly allergic to competition,” Dow said. “Our survey results clearly illustrate that travelers recognize this as a major problem, and want policymakers to do something about it.”
Key findings of the survey conducted by Research Now:
For the survey, a total of 1,015 interviews were completed during the period March 17–18, 2015. The sample consisted of travelers who have taken at least one air trip in the past 12 months and are 18 years old or older. The survey has a margin of error of +/- three percent with 95 percent confidence level for statistical testing. Data is weighted to Census 2010 by gender, age and income.