Omni Earns Highest Honors in J.D. Power Study

July 15, 2015

Omni Hotels & Resorts ranked highest among upper-upscale hotel brands, according to J.D. Power and Associates’ 2015 North American Hotel Guest Satisfaction Index Study released July 15. Eight key factors were examined including overall satisfaction, reservations; check-in/check-out; guest rooms; food & beverage; hotel services; hotel facilities; and cost.

This year’s highest ranking marks Omni’s sixth time as the leading hotel brand in this study.

Omni has outperformed the industry average for the past 15 years; and has been the leader in food & beverage indicator for four straight years. The results are based on guest feedback from customers who stayed in an Omni hotel from July 2014 through June 2015.

“This is one of the most highly anticipated studies in our industry because it represents the opinions of the people we care about most — our guests,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “One of our core brand values is creating memorable experiences. This recognition is gratifying as we continue to deliver on and remain a leader in experiential travel. It is a huge testament to the work that our 18,000 associates do every day.”

Highlights from this year’s study showed that overall satisfaction in the brand increased 17 points from the prior year. This is the highest Overall Guest Satisfaction score ever for the Upper Upscale category. Omni ranked No. 1 in seven of the eight categories measured including: overall satisfaction, reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities, and cost & fees.

Omni boasts 60 distinct luxury hotels and resorts in the leading business, convention and leisure destinations across North America. Through its award-winning Power of One associate program, Omni encourages and empowers each of its associates to do his or her personal best to ensure guests have a memorable stay.