Indianapolis International Named Best Airport

February 27, 2015

Indianapolis International AirportPeople who travel through the Indianapolis International Airport (IND) year-round have helped the community’s airport win recognition as the best airport in North America for the fourth year. Airports Council International (ACI) announced that IND won top airport again in 2014 as part of its prestigious annual Airport Service Quality (ASQ) awards for performance excellence. ACI also recognized IND as the best airport in North America in 2013, 2012 and 2010.

The annual ACI ASQ Survey captures air travelers’ appraisals of service at more than 300 airports worldwide. They vote on qualities such as the courteousness of airport staff, the comfort of waiting areas, cleanliness and general ambience. The ASQ Survey covers 34 key service areas. It is the industry’s most comprehensive measure of customer service, which is based on the overall satisfaction of passengers’ airport experience.

“At the Indianapolis International Airport, it is crucial that we focus on meeting and exceeding passenger expectations in every way and receiving this award for the fourth time only solidifies that we are doing just that,” said Michael Wells, Indianapolis Airport Authority (IAA) board president. “I have to thank our dedicated employees and business partners for working tirelessly to help us reach this incredible honor.”

“This award is a reflection of the people who work here. They are the heart of the Indianapolis International Airport,” says IAA Executive Director Mario Rodriguez.  “There may be larger terminals but the secret formula for IND is not the facility, not the bricks and mortar. It’s Hoosiers, the Hoosier work ethic and Hoosier hospitality. We also have a great community of people in Central Indiana who fly in and out of our airport, and they convey a kindness that travelers, worldwide, notice.”

www.indianapolisairport.com

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