Frustrating Flights Can Deter Passengers From Airlines For Life
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More than a third of travellers have had a flight experience so frustrating that they vowed never to travel with that airline again, according the the 2019 Airline Pain Index, a survey compiled by industry consulting firm Qualtrics.
The survey found that 38 per cent of frequent travellers said they have had such “dealbreaker” experiences.
Most-frequently cited examples included lost luggage (39 per cent), hidden fees (38 per cent), cancelled flights (35 per cent), unfriendly flight crews (25 per cent), and unclean lavatories (25 per cent).
On the other hand, 23 per cent of travellers said they have had customer-services experiences good enough to encourage them to fly with that airline again on their next flight.