The Best and Worst Airlines and Airports of 2018
June 7, 2018
“Last summer, on a bucket list trip through Southern Africa, I took a total of six flights with South African Airways,” reports Nikki Ekstein in Bloomberg. “On the first one, a 15-hour trip from New York’s JFK Airport to Johannesburg, my air vent and seat-back screens were both broken. On my next five flights, the situation was only marginally better.
Within a week of my return, a customer service agent at South African Airways received an angry note from me, citing the airline’s outdated planes and unsympathetic flight attendants. Surely, I wasn’t the only one complaining: The company seemed well-versed in responding to inquiries of this nature. Staff apologized quickly and gave me a mileage credit. It didn’t undo the terrible flights, but the swift show of humanity is rare in the aviation industry.”