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Judith Lillien knew she was likely to get bumped when she looked at the boarding group on her 44-passenger American Airlines flight from New York City to Indianapolis in August: dead last.
The gate agent was calling for volunteers to take a later flight, but Lillien had to be in Indiana to move her parents into a new nursing home.
“There was no way we were taking a later flight,” she said. “The entire point of the trip was to get there for this event.”