All posts by Coastal Communications

For the first time, the National Coalition of Black Meeting Professionals, formally National Coalition of Black Meeting Planners, has selected a board chairman that is not a convention planner to lead the organization.

Judith Lillien knew she was likely to get bumped when she looked at the boarding group on her 44-passenger American Airlines flight from New York City to Indianapolis in August: dead last.

Travel buyers have laid the groundwork for measuring programme success, focusing on key financial metrics: Spend and savings continues to be the most popular form of measurement, with 91% of travel buyers using this data to inform their travel programmes.

Ask folks wandering Bush Intercontinental Airport about their biggest travel-related annoyance, and dealing with TSA will be a very common response.

The words “performance review” can make even the most confident employee anxious.

From the rise in eco-friendly hotels to the search for authentic experiences, the world of travel has never been so ‘woke’. In a series of articles looking at what’s new and what’s coming up on the horizon, I reveal what’s happening in travel for 2020.

Any truly great leader will tell you that leadership involves the head and the heart.

One association’s solution to declining conference attendance was to work with the host city’s CVB to sell a few previously unsatisfied attendees on a new location.

Meeting planners seeking to engage attendees must harness the uniqueness of the destination to succeed.

Negotiations can get emotional, to say the least.